Privacy policy

Depending on how you deal with us, we may collect:

• Contact details — your name, email address, phone number and postal address.
• Identity and licence details — your name, date of birth, driver licence number and expiry, collected when you verify your identity (see section 3).
• Payment details — handled by our payment provider, Stripe. We never see or store your full card number.
• Subscription records — the vehicle you subscribe to, your term, payments, kilometres, and any charges made against your bond.
• Vehicle condition records — photographs and notes taken at handover and return, which may incidentally show you or your belongings.
• Communications — enquiries you send us and the emails and SMS messages we exchange with you.

We use your personal information to:

• respond to enquiries and assess your application
• confirm you meet our driver eligibility requirements
• provide, manage and bill your subscription
• hold, release or apply your security bond
• record the condition of the vehicle and resolve any damage or dispute
• deal with traffic and toll notices issued during your subscription
• comply with our legal, insurance and tax obligations

If you do not give us the information we ask for, we may not be able to provide a vehicle to you.

We verify your identity using Stripe Identity. You photograph your driver licence (or passport) and take a live selfie, and Stripe checks that they match. Stripe processes and retains these images under its own privacy policy. We do not store images of your identity documents. We keep only the verification result and the details we need to check eligibility: your name, date of birth, licence number and licence expiry.

Card payments and the security bond hold are processed by Stripe. Your bond is an authorisation on your card, not a charge. We may renew that authorisation during your subscription, because card holds expire. We see only limited card details, such as the card brand and last four digits.

We send you service messages about your application and subscription by email and SMS. These are part of the service and cannot be switched off while your subscription is active. We will only send you marketing if you agree to it, and every marketing message lets you unsubscribe.

We share personal information only as needed to run the service, with:

• Stripe — payments, bond holds and identity verification
• Supabase — our application database and file storage
• Resend — email delivery
• Twilio — SMS delivery
• Cloudflare — website delivery, security and image hosting
• our insurers and repairers, if there is an incident involving the vehicle
• government agencies and toll operators, for example to nominate you as the driver for an infringement notice

We do not sell your personal information.

Several of the providers above store or process data outside Australia, including in the United States and other countries where they operate. We choose providers that protect personal information to a standard comparable to the Australian Privacy Principles.

This website uses only the cookies it needs to work, such as keeping you signed in during an application. We do not use advertising or cross-site tracking cookies.

We store personal information with reputable providers, limit access to staff who need it, and protect it with encryption in transit. We keep subscription and condition records for as long as we need them to resolve any claim about your subscription and to meet our legal record-keeping obligations. After that, we delete or de-identify them.

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@luxicar.com.au. We will respond within 30 days. If we cannot give you access, we will explain why.

If you think we have mishandled your personal information, please email hello@luxicar.com.au and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Luxicar, 214 Buckland Road, Nundah QLD 4012
hello@luxicar.com.au · 1300 589 422

We may update this policy from time to time. The current version is always on this page. See also our terms and conditions.